Job Summary

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

* Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.

* Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.

* Staff Management

* Schedule staff and ensure all shifts are covered.

* Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.

* Administration and processing of all weekly/bi-weekly employee payroll.

* Resolve employee issues or concerns.

* Manage disciplinary/termination activities.



* Involved in all front desk related activities including:


* Answer phones in a friendly manner and assist callers with a variety of questions.

* Check members into the system.

* New member sign-up.

* Take prospective members on tours.

* Facilitate all member requests, issues and questions.

* Ensure prompt opening/closing of gym.

* Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.

* Ensure safety of employees, members and club property.

* Determine and communicate equipment repair in a timely manner.

* Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.

* Authorize expenditures and refunds. Make daily bank deposits.

* Prepare all HR related forms and send to Corporate Payroll Team.

* Track statistics and reports (weekly, monthly, annually).

* Backup support for any employee who is absent.

Qualifications/Requirements

* Superior customer service skills, preferably in the fitness industry.

* Experience working as an Assistant Manager at Planet Fitness.

* Exceptional leadership, diplomacy and listening skills.

* Basic computer proficiency (Microsoft Suite).

* Hard working, enthusiastic and energetic!

* Strong problem resolution skills.

* Current CPR Certification required.

* High school diploma/GED equivalent required.

* Must be 18 years of age or older.

Physical Demands

* Continual standing and walking during shift.

* Continual talking in person or on the phone during shift.

* Must be able to occassionally lift up to 50 lbs.

* Will occasionally encounter toxic chemicals during shift.

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